Chris Ciufo's Resume

Skill Summary

Operating Systems

♦ RedHat Enterprise Linux 3, 4 and 5

♦ RedHat Linux 7, 8, and 9

♦ Fedora Core 2, 3, 4, 5, 6 and 7

♦ CentOS 3, 4, and 5


Software

♦ DNS / BIND

♦ SSH / Bash Shell

♦ cPanel / WHM

♦ Apache / HTaccess

♦ IPTables

♦ Exim

♦ Zend Optimizer

♦ IonCube

♦ Turck MMCache

♦ eAccelerator

♦ ImageMagick

♦ NetPBM

♦ Fantastico

♦ SHOUTcast

♦ Virtuzzo

♦ OpenVZ

♦ HyperVM

ConfigServer Software

♦ ConfigServer Firewall and Security

♦ ConfigServer Mail Manage

♦ ConfigServer Mail Queues

R-fx Networks Software

♦ APF (Advanced Policy Firewall)

♦ SIM (System Integrity Monitor)

♦ APF (Advanced Policy Firewall)

♦ LSM (Linux Socket Monitor)

♦ BFD (Brute Force Detection)

♦ LES (Linux Environment Security)

♦ PRM (Process Resource Monitor)

Billing / Support Software

♦ ClientExec

♦ ModernBill

♦ WHMAutoPilot

♦ WHMcs

♦ Kayako

♦ LivePerson

Open Source / Web Site Software

♦ Various HelpDesk Software

♦ Various Content Management Systems (CMS)

♦ Various Forums Software

♦ Various Image Galleries


Languages

♦ PHP

♦ HTML / XHTML

♦ CSS

♦ JavaScript


Databases

♦ MySQL


Professional Experience

cPanel - Houston, TX, USA; July 2008 - Present
Technical Analyst 1

♦ Troubleshoot client issues via support ticket system


AxisHOST - Montague, Michigan, USA; May 2007 - Present
Technical Support (level 1 / 2 / 3)
Technical Support and Junior-Level Systems Administration
Also worked for AxisHOST under the BuyAVPS brand

♦ Maintain uptime of servers

♦ Update server software

♦ Troubleshoot client issues via support ticket system

♦ Installation of software as needed

♦ Generate CSR and install SSL upon client request

♦ Migrate accounts throughout internal network

♦ Make adjustments to internal DNS as needed

♦ DNS management

♦ Clean and secure compromised accounts

♦ Investigation of abuse reports

♦ Responsible for SPAM block delisting

♦ VPS troubleshooting

♦ HyperVM/OpenVZ


HostForWeb - Chicago, IL, USA; Sept 2006 - July 2008
Shift Manager - Technical Support and Systems Administration

♦ Work with the HFW Support Team to provide support to all clients.

♦ Monitor and maintain uptime of servers

♦ Resolve client issues via Kayako and LivePerson

♦ Respond to service, network, and load alerts

♦ Installation/Optimization of software as needed

♦ Work 1st , 2nd , and 3rd level ticket issues through to resolution

♦ Perform maintenance on servers as needed

♦ Clean and secure compromised accounts against further abuse

♦ DNS management

♦ VPS troubleshooting

♦ Update server software

♦ Generate CSR and install SSL upon client request


OpenSourceHost - Tuscaloosa, AL, USA; Jan 2007 - Aug 2007
Technical Support and CMS Support/Installation

♦ Provide support for CMS (Content Management Systems)

♦ Provide general level 1 and 2 support

♦ Install CMS upon request from clients

♦ Install CMS addons/modules upon client request

♦ Upgrade CMS software upon client request


EnterpriseWEB - Plainfield, NJ, USA; Nov 2002 - Oct 2005
Owner / Operator

♦ Started in home, expanded to office space with 4 employees

♦ Roster of over 90 clients

♦ Provided web and on-site services to businesses in a tri-state area

♦ Provided and deployed linux webserver security solutions

♦ Provided dedicated webserver solutions as needed

♦ Sold to a local NJ consulting firm in early October 2005



Education

Nazareth Senior High School 1993 - 1997
Nazareth, PA 18064
Cumulative GPA - 3.2 / 4.0
Honor Roll - 3 Semesters
Student Council - 4 Semesters
VICA Representative - 2 Semesters

8 years - Linux Administration (Self-Educated)
6 years - Linux Administration in a Web Hosting Environment
6 years - cPanel/WHM Web Hosting Experience
2 years - On-the-job Training in Expanded Linux Administration
2 years - Virtual Private Server (VPS/VDS) Web Hosting Experience

References are available upon request.

Long form resume is also available upon request.
(Microsoft Word 2007 format)